Shipping policy
Shipping Policy
Last updated: 20/06/2026
Thank you for shopping with GLIMM PETS. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
- Orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
- Processing times may be extended during peak seasons, promotional periods, or due to unforeseen circumstances.
Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Standard Shipping
Estimated delivery times vary depending on your location and the shipping method selected at checkout.
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Please note that delivery estimates are not guaranteed and may be affected by factors outside our control.
International Shipping
GLIMM PETS ships to selected international destinations. Delivery times may vary depending on the destination country, customs processing, and local carrier services.
Customers are responsible for any applicable customs duties, import taxes, or fees charged by their local authorities unless otherwise stated.
Order Tracking
Once your order has shipped, you will receive tracking information via email. Please allow up to 48 hours for tracking updates to appear in the carrier's system.
Shipping Delays
While we strive to ensure timely delivery, delays may occur due to:
- Weather conditions
- Carrier service interruptions
- Customs clearance procedures
- High shipping volumes
- Other circumstances beyond our control
GLIMM PETS is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at support@glimmpets.com. We cannot guarantee address changes once an order has been processed or dispatched.
Lost or Stolen Packages
If your tracking information shows that your package has been delivered but you have not received it:
- Verify the shipping address on your order.
- Check with household members, neighbors, or building management.
- Contact the shipping carrier for additional information.
- Reach out to support@glimmpets.com if you need further assistance.
GLIMM PETS is not responsible for packages that are confirmed as delivered by the carrier.
Damaged Items
If your order arrives damaged, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged item(s)
- Photos of the packaging (if applicable)
We will review your claim and work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.
Contact Us
For any shipping-related questions, please contact us at:
GLIMM PETS
Email: support@glimmpets.com
Thank you for choosing GLIMM PETS. We appreciate your trust and look forward to serving you and your pets.
